alcuni commenti su IG..airlinequality

[freesurfer]

Meridiana - by Rob Mears

2 September 2004

Flew to Florence with Meridiana on27/8, quite dreadful experience, rude staff, awful inflight catering consisting of a stale sandwich thrown at people, cold coffee, and in economy no wine. Wine is apparently only reserved for "real business people who fly in business class". Flight was late departing, similar story at Florence, massive queues, the same condescending attitude, late departure, awful food, and we were charged 120 euros excess baggage, despite having zero hand baggage. (Both allowances added together were within the permitted levels). I will never again fly with this dreadful so called full service airline.



Meridiana - by Jennifer Fieldhouse

24 July 2004

Meridiana must take the prize as the worse airline ever! I traveled with a group of 30 people to a wedding in Florence on the 9th of July 2004, we had a 5 hour delay going to Florence because of high winds, then they told us they didn't have a meal for us when we had boarded, my daughter-in-law is a diabetic, (panic stations), we managed to scrounge up a cereal bar which wasn't nearly enough. We arrived at Florence Airport at approx 11pm it then took us an hour and a half to reach our hotels, the wedding organiser managed to persuade the Hotel Chefs to stay and make a selection of food (thank goodness). On the way back another delay of an hour and a half in an airport that was really uncomfortable. once we got of the ground we were offered a stale sandwich and a half a cup of weak tea. No compensation, no apologies there were a great deal more difficulties for other people in our party trying to catch connecting flights but if i wrote them all down this comment would turn into a small novel! I will never ever travel with Meridiana again!



Meridiana - by Evonne Tan

15 July 2004

Meridiana is definitely the worst airline anyone can fly with and I strongly advise everyone against using it. Our flight from Gatwick to Florence on 9/7 was cancelled due to high winds and we were given 2 options: stay in Gatwick at out own expense (all be it that we have pre-paid accommodation in Florence) and fly out the next day, or fly to Bologna (arrive at 11.30pm) and make our own way to Florence. The staff who informed us about this was dismissive of the airline’s responsibility: claiming instead that high winds is the act of God, and Meridiana is ‘doing you a favour’ by giving us a replacement flight so for further cost incurrence or inconvenience we should ‘blame God’. Before opting to fly to Bologna we checked and double checked with the staff re train connection from Bologna to Florence and were informed that trains between the 2 cities ’run at all hours’. When we got to Bologna though, due to the late hours, there were no bus to the station and no train to Florence. At the end we had to hitch a ride from another airline, who also had a cancelled flight from Madrid to Florence but, had prepared a connecting coach to Florence for their customers. By the time we got to Florence airport it was 2.30am, and we had to wait another half hour for an available taxi to the city. The typical cost of a flight from Gatwick to Bologna is £150 return, we paid £260 return for the luxury of flying directly to Florence at a decent hour. At the end, we got diverted to Bologna with no connection to Florence airport, no arrangements into the city, no compensation, not even an apology: "Low Cost, High Quality" - No !!



Meridiana - by Rita Ellman

9 July 2004

Meridiana must be the worst airline I have ever flown with. My flight from Florence airport on 2nd July 2004 was delayed and then cancelled because of high winds. We were not properly informed about what was happening, although passengers were asking for information. When the flight was cancelled there was no help given to passengers to find hotel accommodation for the night and the airline refused to compensate passengers, saying that because it was the weather that caused the cancellation, the airline was not responsible. We were not offered as much as a glass of water, although we were held until 10.pm at night, from a 3.apm check in time. Three members of staff tried hard to deal with a plane load of passengers, but they were not authorised to give any serious assistance except for attempting to re-schedule flights for the next two days. Some passengers had to wait for two days for flights out of Florence and were offered no compensation for hotel expenses.



Meridiana - by David Adams

10 May 2002

I recently made a round trip to Florence on Meridiana. I have to say I don't understand why they have 4 stars. The staff where rude and dismissive (except LGW which are Servisair staff). The seats where cramped and the food conisited of a dry inedible roll. We where delayed for 2.5 hours on the outbound flight and 3.5 hours on the return flight. There was only one announcEment. When I went to ask a member of Meridana staff what was happening she waved her hands and told me to go away because she was busy! They supplied no refeshments even for a 3.5 hour delay. On the return flight I had a broken seat and asked to be moved. I was told that I could not move as the flight as full. There where some empty seats in business class (which are the same size and pitch as economy!). When I asked for water I was given half a cup, when I asked for more she tutted and reluctantly went to get some more. Despite being very expensive this airline had poor seating and rude staff. I don't recommend them.


..un po' incasinevoli..
Ciao,
Free

[AZJumbo]

free anche con AZ c'è gente che scrive cose simili...in buona parte ritengo siano racconti fasulli (come uno che dice che su un malpensa-GRU non ha avuto da bere per 12 ore, ma chi ti crede?!), in parte sono scritti da gente incompetente (vedi quando si lamentano che il pilota ha frenato troppo, quando un aeroporto è senza fingers...sempre colpa di alitalia) e per finire c'è il fatto che si tende a scrivere quando qualcosa va male, non quando va bene e meno ancora se è nella norma.

[i-adja]

validità pari a ZERO.
Su a.net ci sono due t.r. molto entusiastici su IG....

[Alitalia Fan]

In Origine postato da AZJumbo
free anche con AZ c'è gente che scrive cose simili...in buona parte ritengo siano racconti fasulli (come uno che dice che su un malpensa-GRU non ha avuto da bere per 12 ore, ma chi ti crede?!), in parte sono scritti da gente incompetente (vedi quando si lamentano che il pilota ha frenato troppo, quando un aeroporto è senza fingers...sempre colpa di alitalia) e per finire c'è il fatto che si tende a scrivere quando qualcosa va male, non quando va bene e meno ancora se è nella norma.

Concordo!!


Allora io ke dovrei dire? Eh? Ke mentre andavo a Barcellona su FR facevano pagare da mangiare!! Colpa di Alitalia


Ma andate a fxxxxxxo

[A319FLR]

Penso che chiunque abbia avuto un viaggio in ritardo o con qualche complicazione scriva cosa del genere, indipendentemente dalla compagnia aerea utilizzata.

A parte tutto, il servizio di IG, e ci ho volato molte volte, è sicuramente superiore a moltissime compagnie. Ultimamente si è abbassato, come si sono considerevolmente abbassati i costi dei biglietti.

Insomma, IG è sicuramente tra le migliori compagnie da me utilizzate.

Ciao, Marco

[spantax]

Bè, che abbia avuto casini su FLR (come altre compagnie del resto) mi pare non sia una novità, e che li abbia gestiti male potrebbe essere vero, noi non eravamo sul volo.

E in effetti tutte le lamentele si riferiscono a voli su FLR.

[A319FLR]

In Origine postato da spantax
Bè, che abbia avuto casini su FLR (come altre compagnie del resto) mi pare non sia una novità, e che li abbia gestiti male potrebbe essere vero, noi non eravamo sul volo.

E in effetti tutte le lamentele si riferiscono a voli su FLR.

Be' la quantità di casini provocati da FLR a IG, a parte gli ultimi dirottamenti per vento, non mi sembrano sopra la media. I guai piu' grossi li ho avuti altrove.

Ciao, Marco