Disservizi low cost di Ryanair

[airblue]

Articolo in Inglese, ma interessante:

he Sunday Independent (Ireland):

"STRANDED Ryanair passengers were forced to hire a bus and drive 600 miles home after their flight was cancelled and they were told that the next aircraft out of a French airport would be in 10 days. The 51 holidaymakers, led by a Belgian window cleaner, clubbed together to rent a vehicle for €4,000 after the no-frills airline announced their flight from Carcassonne, France, to Charleroi airport, Brussels, would not be replaced. The passengers, mostly Belgians but including five Britons and 15 Germans, were told upon arriving at the airport last week that their flight to Charleroi had been cancelled due to bad weather. Their aircraft had been diverted to nearby Perpignan during a storm and there was no time to transfer them to that airport before the plane made the return journey, empty, the company said.

"They abandoned us there as if we were dogs," said Gauthier Renders, the 28-year-old window cleaner from Brussels. "There were children there and even an old woman with a walking stick. They didn't even give us a glass of water. At the Ryanair desk they said there were no available flights before September 15. Everything was fully booked.

"They said that some of us could get home via Gerone in Spain but that was 200 miles away and there were only 15 places available. They also said they wouldn't pay for us to get there. So I looked for a bus in the Yellow Pages and we were on the road by 9pm."

The bus company provided two drivers and, after a 16-hour drive, the coach arrived in Belgium, on Tuesday. "They don't care about the bad publicity; they know they are a cheap airline and that people will use them again just because they are cheap. But not me: my wife and I will never fly Ryanair again," Mr Renders said. He added: "I collected the names and numbers of the other passengers and as soon as I got back I phoned my lawyer. I thought we could take them to court, but he said there was not much point as some people only paid €5 and the legal fees would be much higher than that."

David Gering, Ryanair's commercial director in Belgium, said: "Ryanair is the company which cancels the fewest flights in Europe, though we do occasionally have to due to technical problems or bad weather. In the case of a cancellation our policy is to reimburse or offer a seat on the next available flight."

A spokesman for Charleroi airport said: "The subsequent flights were all fully booked and Ryanair did not want to spend the money sending a replacement aircraft."

[goafan]

In Origine postato da airblue
A spokesman for Charleroi airport said: "The subsequent flights were all fully booked and Ryanair did not want to spend the money sending a replacement aircraft."

L'ultima parte della dichiarazione poteva "risparmiarsela"...

CIAO
_goa

[Alitalia Fan]

Ti sei inventato tutto! La salvatrice del trasporto aereo mondiale non può far questo!


E' vero che pagi 0,00000000001 centesimi ma a livello di assistenza....

[SkySurfer]

In Origine postato da Alitalia Fan
Ti sei inventato tutto! La salvatrice del trasporto aereo mondiale non può far questo!


E' vero che pagi 0,00000000001 centesimi ma a livello di assistenza....

Non esiste compagnia che non abbia commesso disservizi.

[Alitalia Fan]

In Origine postato da SkySurfer
Non esiste compagnia che non abbia commesso disservizi.

Vedo che leggi con attenzione!

[SkySurfer]

In Origine postato da Alitalia Fan
Vedo che leggi con attenzione!

Che vuoi dire ?

[Alitalia Fan]

In Origine postato da SkySurfer
Che vuoi dire ?

Vuol dire che non ho detto "Solo FR commette questo tipo di disservizi", come invece la tua risposta poteva far capire.


Ora non venire a dirmi che FR ti offre l'assistenza che può offrirti una AF, una BA, una LH e via dicendo...

[SkySurfer]

In Origine postato da Alitalia Fan


Ora non venire a dirmi che FR ti offre l'assistenza che può offrirti una AF, una BA, una LH e via dicendo...

Certamente no, ma nessuno è perfetto.
Nemmeno BA/AF..

[Alitalia Fan]

In Origine postato da SkySurfer
Certamente no, ma nessuno è perfetto.
Nemmeno BA/AF..

Infatti io non sto dicendo che BA, AF, LH ecc ecc sono perfette, tutt'altro! Prima di tutte la mia amata Alitalia...


Però la disavventura di quei poveri pax è veramente vergognosa...

[FlyIce]

In Origine postato da SkySurfer
Non esiste compagnia che non abbia commesso disservizi.

... ma loro hanno il customer service n°1 !!!!

... e non riproteggono i propri passeggeri.